"If service desks can reallocate a small percentage of their resources to proactive problem management, there are two considerable benefits."
This episode discusses the challenges and benefits of increased use of automation in IT service operations
Meet Air-IT, the award-winning Managed ICT Service Provider (MSP) featuring in September's Service Desk of the Month profile.
The first in a new series of short videos discussing topical issues and sharing observations about changes we're seeing in the industry. This video gives you a brief introduction to our coffee break panel.