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A Room Full of Masters

We share some exciting news about the results of our latest Service Desk Analyst training course in Kent

A Day As A Judge For The IT Service & Support Awards 2017

Adam Haylock, one of the judges for the IT Service & Support Awards, shares his experience in this Vlog

Simple steps to overcome the industry’s most common process challenge

Ollie O'Donoghue discusses some fundamental steps to help you tackle the most common challenges around ensuring processes are followed and deliver value.

The IT Service Desk Is In Safe Hands

Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context.