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A Day As A Judge For The IT Service & Support Awards 2017

Adam Haylock, one of the judges for the IT Service & Support Awards, shares his experience in this Vlog

Simple steps to overcome the industry’s most common process challenge

Ollie O'Donoghue discusses some fundamental steps to help you tackle the most common challenges around ensuring processes are followed and deliver value.

The IT Service Desk Is In Safe Hands

Being a specialist IT Service Management Recruiter I interact with a large number of ITSM professionals on a daily basis, and I choose the word professional in exactly the right context.

SDI Coffee Break – Take Out The IT, Episode 3

In this episode the SDI Panel discuss the benefits of outsourcing elements of IT, whilst keeping the customer touch point, the Service Desk, in-house. The team also advises businesses to research the option of outsourcing and reach out to other organisations who have managed it successfully. Watch Episode 2 here Thanks for watching!