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SDI Qualifications – what’s the value?

"Many years ago I was asked if SDI qualifications, or indeed, any IT support qualifications, were worth it. My answer then, as now, was: Yes, yes – a thousand times YES!"

Big Data or Good Data?

The process of ‘hoarding’ is not too dissimilar to our present day data collection methods. We create billions of data each day and there has been a recent trend to grab as much of it as possible in order to make insightful business decisions.

Why a good asset management process leads to stronger security

Article from Softcat examining the security dimension of strong asset management.

A journey of a thousand miles….

The service desk team at the University of Edinburgh achieve service desk certification