In times of uncertainty and conflict, this theme emphasises the importance of feeling connected to others and being part of something bigger.
SDI wants to make service desks a Happy Place and asked me to write a blog on Technostress and how to benefit from the service desk to ensure that our service desks can work better and safer for all concerned.
It’s a regular Monday morning at work. You’re juggling between an ITSM system that’s great for handling service requests but seems to exist in its …
Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is jazzed to announce the long-awaited return of the …
We spoke to Senior Application Support Specialist & SDI Co-ordinator, Lily Kainey and her team at the Trust to learn more about them and their …
In this blog, we’ll dive into some of the latest statistics shaping the future of ITSM. We will cover self-service, knowledge management, employee engagement and productivity, training and development, and emerging technologies.
If you’d like to stay at the top of the industry trends, read on and learn more!
Are you ready to dive headfirst into the exhilarating world of AI, where the boundaries of technology and imagination blur? “AI Horizons Unveiled” is not …
In this article, we will explore effective ways to manage some of the common challenges a service desk teams face. We will also provide insights on establishing good working practices and share some inspiring success stories.