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CGI Welcomes High Commissioner of Canada

We love to share our members’ news with you when we hear about some of the brilliant things they’re doing.   It was great to see CGI’s world class, 5 star service desk in Bridgend giving a tour to the High Commissioner of Canada, Janice Charette on her visit to their offices this week.  

Tikit: Our Pursuit Of Service Excellence

SDI Member Tikit is one of the largest suppliers of technology solutions and services to legal, professional and accountancy firms, and is part of BT Group. This is their story.

SDI Coffee Break – Automation In IT Service. Ep2, part 2

The second of a 2-part conversation about the use and implications of developing and anticipated types of automation within IT service.

Michelle Thompson, Support Professional of the Year 2016

Wondering what it's like to take part in the prestigious IT Service & Support Awards? Listen to this interview with a 2016 winner.