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Proactive Problem Management: A cycle of prosperity

"If service desks can reallocate a small percentage of their resources to proactive problem management, there are two considerable benefits."

SDI Coffee Break – Automation in IT service. Ep2, part 1

This episode discusses the challenges and benefits of increased use of automation in IT service operations

Service Desk Of The Month: Air-IT

Meet Air-IT, the award-winning Managed ICT Service Provider (MSP) featuring in September's Service Desk of the Month profile.

Introducing SDI Coffee Break Video Series: Meet the panel

The first in a new series of short videos discussing topical issues and sharing observations about changes we're seeing in the industry. This video gives you a brief introduction to our coffee break panel.