SDI Coffee Break – Automation in IT Support, Episode 2 Part 3

In the final video of this 3 part Coffee Break episode our panel discuss some practical tips and considerations for service desks dealing with the challenges of managing and working within a support operation that incorporates more and more automated processes and functions.  Watch the first part here.

The report Ollie refers to in this episode is the ‘Life On The Service Desk: A View From The Frontline’ and is available for free, just click the report name to get yours.

The SDI Coffee Break panel features Head of Research Ollie O’Donoghue, Chief Value Officer David Wright and Head of Certification and Training Carla Thornley.  Get in touch to find out more about the services SDI can offer to help you achieve your service improvement goals.


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