Author Archive

Enterprise Service Management Part 1

Concerns surrounding ESM include cultural differences within the organisation, fear of change, and lack of budget. However the benefits of ESM done right can greatly outweigh the initial struggles...

How To Be An Effective Leader In A Management Position

Jeff Watson shares his thoughts on how your management style can effect your team and tips for leading people to success

How happy are you making these two types of people? Thoughts from SDI17

SDI Industry Analyst Scarlett Bayes writes about the importance of happiness for success in business, inspired by speakers at the recent SDI conference.

A Day As A Judge For The IT Service & Support Awards 2017

Adam Haylock, one of the judges for the IT Service & Support Awards, shares his experience in this Vlog