Author Archive

How To Be An Effective Leader In A Management Position

Jeff Watson shares his thoughts on how your management style can effect your team and tips for leading people to success

How happy are you making these two types of people? Thoughts from SDI17

SDI Industry Analyst Scarlett Bayes writes about the importance of happiness for success in business, inspired by speakers at the recent SDI conference.

A Day As A Judge For The IT Service & Support Awards 2017

Adam Haylock, one of the judges for the IT Service & Support Awards, shares his experience in this Vlog

SDI Coffee Break – Take Out The IT, Episode 3

In this episode the SDI Panel discuss the benefits of outsourcing elements of IT, whilst keeping the customer touch point, the Service Desk, in-house. The team also advises businesses to research the option of outsourcing and reach out to other organisations who have managed it successfully. Watch Episode 2 here Thanks for watching!