Author Archive

IT Service & Support Awards 2016: Winners Interview

  Q. Tell us a little bit about Retail Assist My name’s Anthony Collings, I’m the Service Desk Manager at Retail Assist. As an organisation we’ve been around since 1999. As the name suggests, predominantly we work with retailers (as well as hospitality operators), and our service desk sits on the Managed Services side

SDI Qualifications – what’s the value?

"Many years ago I was asked if SDI qualifications, or indeed, any IT support qualifications, were worth it. My answer then, as now, was: Yes, yes – a thousand times YES!"