Author Archive

Please – tell us about your experience

SDI can help you get started as a public speaker. There are several excellent reasons why, even if you don’t think you’ll be a great speaker in the long term, you SHOULD try this out as a communication exercise.

Putting Service at the Heart of SITS15

I noticed some interesting ‘themes’ bubbling up from SITS15, in addition to the new venue for the show giving exhibitors the chance to express themselves with new stand designs – none more innovative than the SDI ‘diner’!

What did YOU put into action after #SDI15?

I always think the first week or two after is the crucial time to act on things you learnt at any conference. So what did you do?

The Secrets of the SDI Master Auditor…revealed!

Over the years I've performed every role in the audit process, from initial assessment reviews of a new service desk with limited everything, to surveillance audits of 4 and 5 star desks in organisations where service of every kind is a key business mantra and driver.