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Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.
About Runshaw College Runshaw College has provided high quality education for almost 50 years. Considered one of the most successful colleges in the UK, Runshaw …
Gathering employee feedback is one step towards creating a positive feedback culture and a more diverse and inclusive workplace. By engaging in open dialogue with employees, you can identify…
As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.
We recently caught up with Specialist Recruiter Keith Wilkins to find out more about his career and work as a Recruitment Consultant for SDI’s Service …
Are you ready to dive headfirst into the exhilarating world of AI, where the boundaries of technology and imagination blur? “AI Horizons Unveiled” is not …
Drumroll, Please! The Service Desk Institute, your go-to authority in the service desk and support universe, is excited to announce the long-awaited return of the …