Business & strategy Archive

Enterprise Service Management Part 1

Concerns surrounding ESM include cultural differences within the organisation, fear of change, and lack of budget. However the benefits of ESM done right can greatly outweigh the initial struggles...

A Room Full of Masters

We share some exciting news about the results of our latest Service Desk Analyst training course in Kent

Simple steps to overcome the industry’s most common process challenge

Ollie O'Donoghue discusses some fundamental steps to help you tackle the most common challenges around ensuring processes are followed and deliver value.

SDI Coffee Break – Take Out The IT, Episode 3

In this episode the SDI Panel discuss the benefits of outsourcing elements of IT, whilst keeping the customer touch point, the Service Desk, in-house. The team also advises businesses to research the option of outsourcing and reach out to other organisations who have managed it successfully. Watch Episode 2 here Thanks for watching!