Certification Archive

A journey of a thousand miles….

The service desk team at the University of Edinburgh achieve service desk certification

Celebrating service desk success with Leicestershire County Council

We were delighted to present the IT service desk team at Leicestershire County Council with their business-led Service Desk Certification.

Business-Led and beyond: Interview with Damian Bowen, NTT DATA

"The main highlight for us was realising that SDC had given us a framework to help the level of precision and quality we had instilled in our people and our processes to become embedded in our culture"

Life after Service Desk Certification

"I don’t think we’d be in this position if we hadn’t gone through SDC"