Featured Archive

How happy are you making these two types of people? Thoughts from SDI17

SDI Industry Analyst Scarlett Bayes writes about the importance of happiness for success in business, inspired by speakers at the recent SDI conference.

Employer Branding: Why Is It Important?

Blog by Karyn Wilkins, Avocet: "It’s a candidate driven market and your candidates have something very powerful: choice. Employer Branding is that magic ingredient that will make a candidate choose your company above all others."

Service Desk Of The Month: Edinburgh Napier University

This month's SDI member featuring as Service Desk of the Month is Information Services Service Desk at Edinburgh Napier University. Here's what they had to say about life on the service desk.

IT Service & Support Awards 2016: Winners Interview

  Q. Tell us a little bit about Retail Assist My name’s Anthony Collings, I’m the Service Desk Manager at Retail Assist. As an organisation we’ve been around since 1999. As the name suggests, predominantly we work with retailers (as well as hospitality operators), and our service desk sits on the Managed Services side