Process Archive

Simple steps to overcome the industry’s most common process challenge

Ollie O'Donoghue discusses some fundamental steps to help you tackle the most common challenges around ensuring processes are followed and deliver value.

SDI Coffee Break – Take Out The IT, Episode 3

In this episode the SDI Panel discuss the benefits of outsourcing elements of IT, whilst keeping the customer touch point, the Service Desk, in-house. The team also advises businesses to research the option of outsourcing and reach out to other organisations who have managed it successfully. Watch Episode 2 here Thanks for watching!  

Proactive Problem Management: A cycle of prosperity

"If service desks can reallocate a small percentage of their resources to proactive problem management, there are two considerable benefits."

Why a good asset management process leads to stronger security

Article from Softcat examining the security dimension of strong asset management.