Reviews, Panels & Interviews Archive

A Day As A Judge For The IT Service & Support Awards 2017

Adam Haylock, one of the judges for the IT Service & Support Awards, shares his experience in this Vlog

SDI Coffee Break – Take Out The IT, Episode 3

In this episode the SDI Panel discuss the benefits of outsourcing elements of IT, whilst keeping the customer touch point, the Service Desk, in-house. The team also advises businesses to research the option of outsourcing and reach out to other organisations who have managed it successfully. Watch Episode 2 here Thanks for watching!  

Service Desk Of The Month – Atomwide

Atomwide tell us all about life on the service desk in this Q&A

SDI Coffee Break – Automation in IT Support, Episode 2 Part 3

The three-part discussion is concluded in this video with a look at what practical considerations there are for service desks aiming to integrate increased automation with success.