Adam Haylock, one of the judges for the IT Service & Support Awards, shares his experience in this Vlog
In this episode the SDI Panel discuss the benefits of outsourcing elements of IT, whilst keeping the customer touch point, the Service Desk, in-house. The team also advises businesses to research the option of outsourcing and reach out to other organisations who have managed it successfully. Watch Episode 2 here Thanks for watching!
Atomwide tell us all about life on the service desk in this Q&A
The three-part discussion is concluded in this video with a look at what practical considerations there are for service desks aiming to integrate increased automation with success.