Technology Archive

SDI Coffee Break – Automation in IT Support, Episode 2 Part 3

The three-part discussion is concluded in this video with a look at what practical considerations there are for service desks aiming to integrate increased automation with success.

A chance encounter: how one University met their match at SDI’s Awards night

Each year we hear some fantastic stories from winners and finalists of the SDI Service & Support Awards, but now and again we find out about something wonderful that happened that night that wasn’t caught in the spotlight or celebrated on stage...

Why a good asset management process leads to stronger security

Article from Softcat examining the security dimension of strong asset management.

Automation: The Greatest Influence On New ITSM Tool Selection

Research reveals that the demand for automation features has grown exponentially since 2012, when only 20% of professionals advised it would influence them, to a massive 63% in 2015.