"Our relationship with technology is about to change considerably. Indeed, most of the groundwork has already been done."
The three-part discussion is concluded in this video with a look at what practical considerations there are for service desks aiming to integrate increased automation with success.
Each year we hear some fantastic stories from winners and finalists of the SDI Service & Support Awards, but now and again we find out about something wonderful that happened that night that wasn’t caught in the spotlight or celebrated on stage...
Article from Softcat examining the security dimension of strong asset management.