Technology Archive

In 2017, we’ll see a more human approach to technology

"Our relationship with technology is about to change considerably. Indeed, most of the groundwork has already been done."

SDI Coffee Break – Automation in IT Support, Episode 2 Part 3

The three-part discussion is concluded in this video with a look at what practical considerations there are for service desks aiming to integrate increased automation with success.

A chance encounter: how one University met their match at SDI’s Awards night

Each year we hear some fantastic stories from winners and finalists of the SDI Service & Support Awards, but now and again we find out about something wonderful that happened that night that wasn’t caught in the spotlight or celebrated on stage...

Why a good asset management process leads to stronger security

Article from Softcat examining the security dimension of strong asset management.