SDI Coffee Break – Automation in IT service. Ep2, part 1

Welcome to Episode 2 (part 1) of SDI Coffee Break, where our panel talk about some of the trends, challenges and changes the service desk industry is facing in short ‘caffeine
burst’ videos.

This episode discusses the challenges and benefits of increased use of automation in IT service operations and on service desks, a trend seen in recent research published by SDI and Freshdesk. Part 2 and 3 to follow.

The report Ollie refers to in this episode is the ‘Life On The Service Desk: A View From The Frontline’ and is available for free, just click the report name to get yours.

Thanks for watching!


P.s. We’ll be posting a new coffee break video on a different topic every couple of weeks so keep an eye on the blog and our social media channels for new episodes!


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