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SDI's Flagship Conference For Service Desk Leaders

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Virtual

Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025 

Join this Freshworks webinar to learn how to make the most of your AI investments and stay ahead of the curve in the rapidly evolving business landscape.

DATE: 30th January 2025
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
Location: Virtual - Login from anywhere
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Virtual

Automation & AI ITSM Tech Showcase

Discover how these innovative solutions can streamline service delivery, enhance operational efficiency, and improve customer experience.

DATE: 05th February 2025
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
Location: Virtual - Login from anywhere
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Virtual

ServiceHive: Transforming IT Support With AI and Automation

Join this Spherica webinar and say goodbye to traditional IT help desks and hello to ServiceHive! Spherica’s AI driven platform – the intelligent, automated IT support solution.

DATE: 20th February 2025
TIME: 1:00 PM - 2:00 PM GMT
duration: 1 Hour
Location: Virtual - Login from anywhere
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Virtual

From Insight to Implementation: Mastering XLAs for Next-Level Service Experience Part 1

Join us to discover how to create your roadmap toward an XLA strategy, balancing performance and user satisfaction for impactful service management.

DATE: 27th February 2025
TIME: 11:00 AM - 5:00 PM PDT
duration: 6 Hours
Location: Virtual - Login from anywhere
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In-Person

From £275

SDI Conference: Spark 25

Get ready to ignite your passion, elevate your skills, and illuminate the path to success at the SDI Spark Conference! It is time to be energised, empowered, and equipped with a treasure...

DATE: 27th March 2025
TIME: 8:00 AM - 11:59 PM GMT
duration: 15 Hours 59 Minutes
Location: Hilton Birmingham Metropole, Pendigo Way, Marston Green, Birmingham, UK
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Virtual

Unlocking the Digital Magic: Transforming Service Desks into Superstars!

Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.

DATE: 29th April 2025
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITSM Tech Takeover: Demo Day Extravaganza!

Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!

DATE: 05th June 2025
TIME: 10:30 AM - 3:30 PM BST
duration: 5 Hours
Location: Virtual - Login from anywhere
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In-Person

From £75

Building a Happy Service Desk

Lead with Joy, Serve with Excellence: Building Happier Service Desks for Better Service! Join us in person for an upbeat, interactive event dedicated to transforming the service desk...

DATE: 02nd July 2025
TIME: 9:00 AM - 4:00 PM BST
duration: 7 Hours
Location: De Vere Grand Connaught Rooms, 61-65 Great Queen St, London WC2B 5DA
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Virtual

Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!

Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success! 

DATE: 10th September 2025
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
Location: Virtual - Login from anywhere
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